How to Order

Before ordering, please check that the dimensions of the item’s you are ordering are suitable for the space you intend and you are satisfied ( if the item is an antique) with the condition report. Order your goods online via our shopping basket and checkout pages. This will send Deja-Vu your basket contents, personal address and delivery address. Your order will be confirmed shortly afterwards, as confirmation of receipt but not availability. We will then check the stock availability.

Order Confirmation

If available, your order will be confirmed to you by telephone, at which time we will ask for payment in full by cheque or credit/debit card (see below). We will take all reasonable care to ensure that all details, descriptions and prices are correct on the website on a regular basis, however we cannot confirm these details until your order is accepted. If goods are not available, we will advise you as soon as possible by e-mail. If we cannot contact you, orders will be treated as cancelled.

Stock Availability and Pricing

You are ordering from a small and uniquely individual shop and therefore we would advise customers that by the nature of the goods we sell, some items are available only on a one-off basis. All of the items are also for sale in the shop and therefore may have already been sold before we have chance to update the website. We will inform you as soon as possible if this is the case. Prices shown are valid for 7 days and will be confirmed during our telephone discussion.

Payment

The cost of delivery is an additional cost. We retain legal ownership of the goods until full payment is received and in the case of a refund, ownership will immediately revert back to us, once goods are received by us.

We accept payment by cheque (goods depatched when funds cleared), Visa, Mastercard, Switch, Maestro, Solo. We can also arrange payment by paypal or cash on delivery if it is within Cornwall.

Delivery

We aim to deliver within 14 days or sooner if possible, once your order has been confirmed by telephone or e-mail. We will make every effort to deliver in the time stated on our website but we will not be liable for any loss caused to you by late delivery. If an item is out of stock delivery could take upto 28 days, we will inform you if this is the case. Deja-Vu delivers only within the UK.

Cost of Delivery

Delivery charges depend on the goods ordered, their weight and value. Where possible the cost of delivery will be available to view alongside the product. On other items you will be advised of the delivery cost when we confirm availability. We can also combine items to keep delivery costs down,  especially furniture, let us know if you would like to purchase multiple items and we will give you a price.

Furniture can be delivered free of charge within Cornwall.

Cancellation

In accordance with the Consumer Protection Regulations 2000 you may cancel your order and return unsuitable goods within 7 working days of receipt. We will make a full refund, but unless goods are incorrect, damaged or faulty we will require you to pay the delivery charge and cost of return postage. Goods must be returned in the original packing and unused. We suggest you use ‘recorded delivery’ via the Royal Mail.

Please be aware that most of the furniture is antique and therefore will have various knocks and scrapes, old woodworm or distressed paint. We will do our utmost to describe the furniture as honestly as possible as we want you to be happy with the piece you buy, we can send more photos if you wish, if for some reason you are not entirely satisfied with the item when it arrives let us know and we will try to remedy it.

If you receive items which are faulty, damaged or otherwise incorrect through our error, please notify us immediately and return them to us with full details of fault, order date and invoice: please specify whether you require a refund or replacement item. Where a refund is requested we will refund the full purchase price of the product, including delivery charge, within 30 days of your notification.

General Information

All measurements of products are approximate. We make no promise that our website will be uninterrupted or entirely error free and we cannot be held responsible for events arising by use of the internet, that are beyond our control.

Private Data

When you place an order with Deja-Vu or agree to go on our mailing list, you will be agreeing for us, on an occasional basis, to supply you with further information about us ie special offers etc. This information will be for the use of Deja-Vu only, and is for the sole purpose of keeping valued customers up to date. You may unsubscribe at any time.

Links

Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and therefore we cannot be responsible in any way for the content of those sites.